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Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry.
Business Unit Introduction At Global Technology Services (GTS),we help our clients envision the future by offering end-to-end IT and business process services, supported by an unmatched global delivery network. GTS builds standardized portfolios around key assets and patented software, and bundles them with standard methodologies and proven methodologies to ensure high quality of delivery, security, and compliance. It's this rare blend of ambitious new ideas and client-first thinking that makes GTS the fastest-growing division of IBM.
Who you are You will support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to tackle issues. It also provides opportunity to understand the current Automation and Analytics work going on with clients to simplify and improve operations with minimal effort. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
What you'll do
An enriching platform to implement your academic learning in real time situations, acquire new skills and more significantly, help you to make a difference
Will demonstrate interpersonal skills while operating with large teams that work closely with clients across pan India and work in varied time zones
You will display management skills in your area of expertise, skilled to handle various tasks, prioritize and deliver on time
Articulate with confidence for the desired views and be passionate to learn and apply technical prowess tackle Client problems
You will partner and network with the global IBM community while working alongside Top Talents of IBM
Culture IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Professional and Technical Expertise
Experience in supporting problem tickets and change management tickets
Proven ability in networking, software or infrastructure solutions
Proficient in identifying and resolving problems independently
Ability to work with global teams and different time zones
Willingness to work in rotational shifts
Understanding of Networking, Windows, Linux, Unix and other OS along with databases
Basic knowledge of Z/Os and Operations Monitoring along with SAN, Back-up and Restore Technology
Working knowledge of Cloud Computing fundamentals
Preferred Professional and Technical Expertise
Flexibility and willingness to perform duties across technologies and job locations, based on business need of the hour
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed "International Business Machines" in 1924.