BPO Domestic/International jobs in Hyderabad at Sai Sharanya Associates

Job description :

We are hiring customer support executives to handle all inbound communications and queries from customers across multiple channels.
He/She will be mainly responsible to perform the following duties:

Responsibilities and Duties:

To answer calls professionally and provide the required information about the products/order.
To maintain records of customer interactions and report them accordingly.
To handle all the queries and the complaints of the customers and resolve any issues in a professional manner.
To ensure that all the calls are monitored properly, queries are answered and problems are resolved in a timely manner
To further refer any unresolved customer grievances or requests to specific departments for investigation.
To laiase with ecommerce team for information/issue resolution.
Required Experience, Skills and Qualifications

Candidate Prerequisites:

Atleast one year relevant experience preferred
Excellent communications skills.
Basic telephone and email etiquettes.
Good listener
Good problem solving skills and
Ability to work under pressure.
Good knowledge of MS Office for report generation.

Job Type: Fulltime

Experience:

Customer Service: 1 year (Preferred)
work: 1 year (Preferred)
Education:
Secondary(10th Pass) (Preferred)

Language:

English (Preferred)
Indeed 30+ days ago

We are recruitment service Firm under the nomenclature M/s SAI SHARANYA ASSOCIATES.

Matching the right talent with the right opportunity, demands the keen prescription of skills of the prospective candidate combined with a unique aspect of the position & organization goals. With over a decade behind us, M/s SAI SHARANYA ASSOCIATES has skillfully mastered the art of making insight, full decision about the people and opportunities. Our collaborative approach focuses on enhancing organization performance, which beings by identifying exceptional talent and matching with the best opportunity. Demand a keen prescription of skills of prospective candidates and combined unique aspects of the position and the organization goals. With over a goal decade behind us, dealing with various organizations.