VisTan Next Gen jobs - BPO/Telecaller

Roles and Responsibilities:

·       The primary objective is to handle inbound and outbound calls from customers/clients and provide them with a solution to their queries in a timely manner

·       Providing an appropriate resolution to the customers or clients should be whole and sole responsibility

·       Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers

·       Must discuss every matter with the team leader to get any issue sorted

·       Build sustainable relationships and engage customers by taking the extra mile

·       Candidate should be willing to work 24X7

·       Overall call handling process has to be documented

 Skills:

·       Must have excellent oral and written communication skills

·       Should be patient enough and quite motivated towards learning new things and execute them effectively on day today basis.

·       Must be adaptive to the current market trends