Roles & Responsibilities:
· Achievement of incremental number and value targets for Liabilities, Assets and Fee products
· Prepare and monitor sales plan for the branch
· Build a healthy asset and liability book – GL Growth
· Increase market share
· Manage Key Branch Relationships
· Ensure Wait Time within permissible limits as per segmental service approach
· Achievement of branch FOCUS & Customer Service Index Score targets
· Nil Critical Requests at branch, Nil Escalations at branch and complaint handling
· Ensure operations, risk control and process adherence at branches
· Branch Audit scores, Fraud prevention, Operational risk monitoring
· Growth in NII (Net Interest Income) for branch
· Adhere to standardized Brand guidelines - inside the branch and outside the branch
· Availability of necessary infrastructure in branch
· Team Building, Training and Development, Manpower Planning
