Branch service coordinator recruitment in Bangalore - For a client of TeamLease Services Ltd


Branch Service Coordinator

For a client of TeamLease Services Ltd
experience 1 to 3 Years
salary 20,000 - 25,000 Per Month
Posted: 20 Days ago
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Job Description

Job Title

Branch Service Coordinator

Functional Area:


Position Reports to:

Branch Manager – Sales

Job Description/ Role:


Job Role:

The main job profile and KPI of this role is to ensure to create service network in assign area and ensure service delivery as per customer’s needs and expectations hence responsible to create sufficient network in assigned areas and to ensure satisfactory services to the customers.

Job Responsibilities:

● Monitor ASP activities in all service parameters i.e. create service network, ASP management & Trade satisfaction.

● Implementing the service policies at network’s end as per CSOG.

● Monitoring performance of each ASP on TAT, MSL & Quality service in all parameters.

● Customer field audit and closed call data audit.

● Ensure no repeat calls and increase productive calls.

● Escalation management, analysis and preventive action.

● Prioritize and personal response to escalation of Social Media i.e Twitter, Facebook, ORM and consumer cases.

● ASP Hygiene Audit and complete Inventory audit half yearly.

● Audit of DMSN warranty consumed spares and scrapping at ASP level.

● Top 10 fast Moving spares audit in every visit.

● Ensure trade satisfaction, in terms of service support through ASP network.

● Ensuring less defective at trade and CFAs.

● Arrange immediate resolution to the customer complaints.

● Ensuring availability of spares at all network places.

● Ensuring timely indents for spares from network.

● Ensuring timely dispatches of monthly claims to HO.

● Ensuring timely dispatches of damage material to Factory.

● To ensure service networks, accounts reconciliation twice a year.

● Appointment of network wherever required as per market need.

● To follow the process for appointment and closure of network

Desired Competencies


Functional Competencies:

● Knowledge of network / supplier and ASP management

● Dealer / distributor management

● Skills to prevent customer escalation

● Product knowledge

● Working knowledge of customer service software, databases and tools

● Proficiency in English

Behavioral Competencies:

● Delivering Excellence

● Building Relationships

● Cognitive Ability

Location(s) of Job:

1. Bhuj or Gandhidham

2. Surat

3. Gwalior

4. Udaipur

5. Jamshedpur

6. Mumbai

7. Bangalore

8. Nashik

9. Madurai,

10. Vijayawada

11. Nizamabad

12. Delhi

Deployment period

Minimum 6 months


1 to 3-year Experience in Service at Supervisory level.

Education Qualification

BE / Diploma in Engineering

Other Requirement

A Personal Vehicle is a Must requirement.



Accepted by

Immediate Superior

Department Head







Job Particulars

Role Others
Job TypeContract
Hiring Process

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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