Business Analyst

For a client of TeamLease Services Ltd
Experience : Freshers
Education : BE/B.Tech
Skills : Python, R language, SQL
Location : Gurgaon
Per Year: Rs. 12,00,000 - Rs. 13,00,000
Job Role : Others
Posted on 23 Oct 19
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Job DescriptionLast Date 22 Dec 19

o Tracking customer experience across multiple retail channels to give voice to over 200

million customers across 4500+ stores in the US by leveraging huge amount of data in form

of customers’ survey response and other internal data (sales, visits, campaigns etc.)

o Designing KPIs to quantify and track the performance of store associates and to help

Divisional/Regional managers understand the primary reasons driving good or bad

customer experience in their areas

o Defining store performance goals based on historical and expected performance in terms of

customer satisfaction KPIs

o Creation of SQL based backends for dashboards helping end-users at different levels of

business hierarchy to regularly assess their performance in absolute and relative terms

o Store incentive report – setting up logics and providing quarterly and annual incentive

reports at store level, impacting ~$ 1 billion variable payouts for associates and managers

o Lift and churn analysis of different payment methods

o Purchase behavior analysis of single channel vs multi-channel customers

Job Type : Full Time
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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