·
Has overall
responsibility to see that the Change Management (CM) process activities are
being performed, including: ·
Ensuring the CM team is
staffed with right number, skilled and experienced resources ·
Carrying out the
generic Process manager role for the Change Management process ·
Planning and managing Service Management
support for Change Management tools and processes ·
Ensure that proposed
changes are controlled, monitored, and implemented with minimum disruption to
the services being delivered ·
Respond
to customer’s changing business requirements while maximising value and
reducing incidents, disruption and re-work Primary objectives ·
Efficiently and
promptly handle changes, whilst minimising the impact of changes to the
quality of service ·
Raise change requests ·
Review major change
requests ·
Co-ordinate the implementation
of change requests ·
Ensure processes are in
place for communication of changes ·
Ensure that all changes
have been signed off by all relevant teams ·
Implementing Changes
that meet the clients’ agreed service requirements while optimizing costs ·
Reducing failed Changes
and therefore service disruption, defects and re-work ·
Reducing the number of
unauthorized Changes, leading to reduced service disruption and reduced time
to resolve Change related incidents |
Tracking Changes through the service lifecycle
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