CIB Cash Operations Transaction Processing Supervisor - Team Leader jobs in Mumbai at JPMorgan Chase & Co.

CIB – Cash Operations – Transaction Processing Supervisor - Team Leader

Req #: 200006555

Location: Mumbai, MH IN

Job Category: Operations

Employment Type: Full Time

Key Responsibilities would include:-

Provide overall supervision to the staff during his/ her shift operating window 24X6, includes Sunday Working.
Ensure that all work items are completed as per the agreed SLA for multiple clearings, i.e. SEPA, BACS, CECOBAN, FPS, ACSS, EMZ, Bankserve & Network Expansion Countries.
Monitor the job batches, submission of files to ensure it is completed within the cut-off within iPay and Legacy GACH Platforms.
Identify opportunities for improving the efficiency of the process.
Identify the training requirements of the team members and work with the Associate on providing the required trainings
Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis.
Prepare the weekly / monthly MIS reports.
Track the changes to the procedures and ensure that the team is fully aware of the changes.
Ensure hourly checklist/Job batch checklist should be updated.
Ensure EOD tasks and checklist is completed across sites without Gaps.
Over a period of time, should be able to engage with partners as a Product SME for multiple clearings.
Will be responsible for completion of all tasks assigned to the HUB.

Qualification:

Graduate with Minimum 4 to 5 years — Financial Operations Processing experience.
Strong team management experience in similar environment.
Experience and a working knowledge of various aspects of International Payment Processing Operations, specifically for Low value markets (Batch Processing). 3 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
Working Knowledge of SWIFTS & international payment conventions & practices is a must.
Good Interpersonal skills to be able to communicate internally & externally and at all levels.
Excellent written & oral communication skills in English.
Good people management skills.
A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
Ability to use creative problem solving techniques to solve business issues.
An acute client focus.
Strong PC, project management, and analytical skills.
Knowledge of MS Access, Excel, PowerPoint, and Word.
Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.