Circle Support Ops recruitment in New Delhi - For a client of TeamLease Services Ltd

Circle Support Operations roles involve managing and optimizing network performance, ensuring seamless customer service, and driving business growth within a specific geographic region (a "circle"). These roles require strong leadership, technical expertise, and a focus on both network operations and customer experience. 

Key Responsibilities:

• Network Management:
• Overseeing network deployment, operations, and maintenance, including site acquisition, planning, and infrastructure deployment. 
• Customer Service:
• Ensuring high-quality customer service, resolving complaints, and maintaining customer satisfaction. 
• Business Growth:
• Driving sales, increasing revenue, and expanding market share within the circle. 
• Team Leadership:
• Managing and developing teams of professionals, setting objectives, and fostering a collaborative environment. 
• Process Optimization:
• Implementing and improving processes related to network operations, customer service, and business operations. 

Specific Job Titles and Descriptions (examples):

• Circle Financial Service Lead:
• Focuses on driving financial services growth, onboarding and training sales teams, and identifying market opportunities. 
• Lead - Tower CO Sourcing:
• Focuses on optimizing tower co-sourcing, driving digitization, and controlling operational expenses. 
• Area Manager - D2C Segment:
• Focuses on driving sales in the direct-to-consumer segment, improving acquisition quality, and enhancing customer experience. 
• Lead - Radio Planning:
• Focuses on new site planning, optimizing coverage solutions, and coordinating with central planning teams. 
• Regional Circle Head - Mobility Services:
• Oversees network deployment, operations, and maintenance, and leads the circle team. 
• Customer Relationship Officer:
• Handles customer interactions, resolves complaints, and provides support. 
• Circle Deployment Head:
• Responsible for the feasibility of new fiber rollout and node delivery. 
• Product Operations Manager:
• Focuses on product performance, customer satisfaction, and process optimization. 

Skills Required:

• Technical Skills: Network planning and optimization, knowledge of telecom technologies, and experience with relevant tools and software. 
• Communication Skills: Excellent written and verbal communication skills for interacting with customers, teams, and stakeholders. 
• Leadership Skills: Ability to lead and motivate teams, set goals, and manage performance. 
• Problem-Solving Skills: Ability to identify and resolve issues related to network performance, customer service, and business operations. 
• Business Acumen: Understanding of the telecom market, competitive landscape, and business drivers. 
• Customer Focus: Commitment to providing excellent customer service and satisfaction.