Must be an expert/very high level of experience in Cisco Unified Contact Center Enterprise (UCCE) (Should have passed Cisco 600-455 UCCED and 600-460 UCCEIS exams) Nice to have (but not a hard requirement) knowledge of AWS Connect.
Should be able to design, deploy, configure, and troubleshoot Cisco UCCE and other CISCO Telephony solutions (see attached list). These individuals should be self-starters requiring limited input, be able to project manage the small to medium sized initiatives sent to them, be able to directly interact with the business stake holders and call center managers, follow directions from IT leadership on priority and cadence, operate in ticketing and project management systems, be familiar with Agile and Scrum methodologies.
Working Hours: Must cover EU hours & good if they can cover initial few hours in AMR shift (negotiable)
Job Segment: Cisco, Project Manager, Call Center, Technology, Customer Service
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