TTK Services jobs - Client Servicing Executive

Executive/Senior Executive - Customer Relations Educational Qualification: Graduate/Post-Graduate in any discipline Experience: 1 - 3 Years Location: Bangalore Shift: Day (General) Summary Key Responsibilities - Attending clients- enquiries and providing the required information / process to the clients in a professional way and in effective way to get the orders and thereby the satisfaction of clients - Updating the client on the status of the order and sharing relevant reports in a set frequent manner. - Should be updated with the recent process changes in the operational level and alert the clients for the upcoming cases. - Handling escalations to certain level and to escalate to the respective person, when the order is not moving in the right direction. - Sensitization of the client requirements and accordingly prioritize the activities - Coordinate with internal stakeholders and clients for a smooth client relationship Candidate profile - Graduate with excellent communication skills both written and verbal - Ability to speak fluent English with a neutral accent and no MTI. - Proficiency in using Internet and MS office tools. - Should be good at updations and follow-up. - Should have logical thinking. - Ability to handle pressure. - Should be a team player. - Should be able to interact with clients in a professional and in diplomatic manner.