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Enkaptivate Pvt Ltd jobs - Client Servicing Executive

Client Servicing Executive

Enkaptivate Pvt Ltd
location
Navi Mumbai
experience 2 to 4 Years
salary 12,000 - 25,000 Per Month
qualification
BA, BBA/BBM
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Posted: 2 Months ago
Views: 1
Applications: 1
Openings: 1

Job Description

Client Servicing Executive Based in Navi Mumbai office
2 to 5 years experience in similar position
Interact on a daily basis with clients across geographies. 
Understand their requirements and coordinate with operations to fulfil the same. 
Needs to be fluently conversant in English
Must know word excel powerpoint
Must be presentable
Willing to travel out station (optional)
Must be intuitive and innovative in finding new vendors, suppliers, engagement activities etc.
Must coordinate with Billing and accounts ensuring estimates and invoices are sent on time
Excellent organizational and time management skills.
Strong analytical and problem-solving skills.
Exceptional customer service skills.
Proficiency in Microsoft Excel.
Working knowledge of Customer Relationship Management (CRM) software.

Responsibilities:
Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Identifying ways to overcome clients' initial dislike of company products.
Maintaining an accurate record of all existing and potential clients.
Responding to client inquiries in a timely and professional manner.
Training and providing overall guidance to client service employees.
Organizing training seminars to enable clients to fully utilize product features and benefits.
Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Job Particulars

Role BPO / Customer care
EducationBA, BBA/BBM
Who can applyExperienced (2 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1496001
Job Category BSc/BCA/BBM , Tech Support
Locality Address Airoli , CBD-Belapur , Ghansoli , Kharghar , Vashi
StateMaharashtra
Country India

About Company

Enkaptivate Pvt Ltd
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