Scope of the role Describe the scope of the role: ·
Support the Service
Asset and Configuration Management (SACM) process owner with the following
activities are being performed, including: ·
Ensure
that Configuration Items i.e. CIs (any component that needs to be managed in
order to deliver an IT Service) are identified, accounted, reported, verified
and audited ·
Conducting
organization-wide awareness campaigns about the Service Assets Configuration
Management policies and processes ·
Coordinate all
configuration management database changes which directly or indirectly
impacts production services ·
Have a working
knowledge of the end-to-end implications of configuration changes and
communicate such implications as appropriate to the other key service
management processes |
Ensure that an up-to-date asset inventory for all technology assets is
maintained and only authorized components are used
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