Collectius jobs - Collection Agent

Responsibilities:  

·       Liaise directly with customers via telephone calls to negotiate outstanding payments. 

·       Initiate necessary recovery actions such as SMS, email, letters, skip tracing, and site visits. 

·       Conduct a minimum of 100 outgoing calls daily to negotiate repayment arrangements with customers. 

·       Contribute to achieving team targets set. 

·       Ensure daily follow-up and escalate all assigned cases to achieve the targets set. 

·       Track assigned accounts to establish contact with customers and negotiate payment deadlines and payment plans.

·       Responsible for the administration and compliance of the credit recovery process.  

·       Participate in continuous process improvement initiatives. 

·       Liaise with Operations Support staff on urgent portfolio matters. 

·       Maintain a close relationship with other executives in the portfolio to enhance collection efforts.

·       Generate activity reports and provide regular updates to the Team Leader. 

Requirements: 

·       Fluent in English, proficiency in another language (Tamil, Telugu, Hindi, English) will be an added advantage.

·       Minimum high school diploma or equivalent.

·       Strong communication, negotiation, and customer-handling skills. 

·       Good computer skills are a must. 

·       Ability to achieve personal performance KPIs and contribute to team targets. 

·       Excellent teamwork and ability to work under pressure.