Collection Agent jobs in Hyderabad at Vivifi india finance pvt ltd

Roles and Responsibilities
• To recover dues of delinquent customer as per allocation through in-house as per RBI guidelines and as process & policies laid down by the organization within set timelines.
• Coordination and support to field team to ensure timely resolution of cases.
• He/she would be responsible for collection of overdue accounts of customer is all buckets and for various products through Tele-calling. (targets on productivity and collections as per product/bucket as per the organization policies)
• Maintaining detailed feedback file in required format, maintain trails on the collection portal
• Should be able to resolve customer queries and escalate as when required (as per specified grid)
• Collect customer payments in accordance with payment due dates

• Utilize various skip tracing tools and collection strategies to locate the right party in order to negotiate payments.
• Make outbound calls in a professional manner and improving customer relations. Desired

Candidate Profile -

• Graduate or under graduate from a reputable university
• Ability to work to deadlines
• Good negotiating skills
• DRA certified - Mandatory
• Highly numerate
• Ability to multitask
• Computer skills
• Good Communication Skills

Job Location - Hyderabad
Job Function - BPO
Job Type - Permanent

Job Timings: - 9am- 7pm

Preferably females are eligible

About Company – Vivifi India Finance Pvt Ltd is a dynamic and young company, on an aggressive growth path to expand from its core team having diverse skills, backgrounds but united in its goal to put a mark on the Alternative Financial Services domain and be the best. Vivifi India Finance Pvt Ltd is building solutions which are geared towards being industry leaders and pioneering ground-breaking solutions to the Short-Term Loan Industry in North America.