BYJU’S is the world's most valuable ed-tech company (valued at USD 8 Bn) and the creator of India’s most loved school learning app which offers highly personalized and effective learning programs for students in classes 1 -12 (K-12) and competitive exams like JEE, NEET, CAT and IAS
An Operations Associate (Collections) is responsible for negotiating and securing payment arrangements from customers to honor their account obligation She/he will also be responsible for maintaining all accurate documents and communicating regularly with the customer, in accordance with the law and company policy, in order to reach a resolution at the earliest
Requirements :
●Good written and verbal communication
●Strong negotiation and problem-solving skills
●Proven experience as a ‘Collection Specialist’ or a similar role
●High on ethics and adherence to policies
●Knowledge of billing procedures and collection techniques (eg skip tracing)
●Familiarity with laws related to debt collection
●Working knowledge of MS Office and databases
●Target orientation
●Graduate (any stream)
Your job responsibilities will include the following:
●Monitor accounts to identify outstanding debts
●Investigate historical data for each debt or bill
●Find and contact clients to ask about their overdue payments
●Take actions to encourage timely debt payments
●Process payments and refunds
●Resolve billing and customer credit issues
●Update account status records and collection efforts
●Reporting of collection activity and accounts receivable
●On-call payment collections
Salary*: - 5LPA + 1 LPA as Retention bonus
*First three months after one month of Training :- 35 LPA as a trainee
Preferred Candidates : 1 year or more experience in BPO( international calling),Inside sales - Calling profiles , Sales and Marketing Multilingual Regional language knowledge will be an advantage
