Subject Matter Expert recruitment in Bangalore - For a client of TeamLease Services Ltd

BYJU’S is the world's most valuable ed-tech company (valued at USD 8 Bn) and the creator of India’s most loved school learning app which offers highly personalized and effective learning programs for students in classes 1 -12 (K-12) and competitive exams like JEE, NEET, CAT and IAS.

An Operations Associate (Collections) is responsible for negotiating and securing payment arrangements from customers to honor their account obligation. She/he will also be responsible for maintaining all accurate documents and communicating regularly with the customer, in accordance with the law and company policy, in order to reach a resolution at the earliest.

Requirements :

●Good written and verbal communication

●Strong negotiation and problem-solving skills

●Proven experience as a ‘Collection Specialist’ or a similar role

●High on ethics and adherence to policies

●Knowledge of billing procedures and collection techniques (e.g. skip tracing)

●Familiarity with laws related to debt collection

●Working knowledge of MS Office and databases

●Target orientation

●Graduate (any stream)

Your job responsibilities will include the following:

●Monitor accounts to identify outstanding debts

●Investigate historical data for each debt or bill

●Find and contact clients to ask about their overdue payments

●Take actions to encourage timely debt payments

●Process payments and refunds

●Resolve billing and customer credit issues

●Update account status records and collection efforts

●Reporting of collection activity and accounts receivable

●On-call payment collections

Salary*: - 5LPA + 1 LPA as Retention bonus

*First three months after one month of Training :- 3.5 LPA as a trainee

Preferred Candidates : 1 year or more experience in BPO( international calling), Inside sales - Calling profiles , Sales and Marketing. Multilingual Regional language knowledge will be an advantage.