Collection Executive Jobs Opening in UJJIVAN SMALL FINANCE BANK at Karnataka

A Collections Executive's job description involves recovering outstanding debts from clients and customers. This typically includes contacting clients to discuss overdue payments, negotiating repayment plans, and maintaining detailed records of collection activities. The role also involves working with the finance team, ensuring compliance with regulations, and identifying complex cases for escalation. 

Key Responsibilities:

• Contacting Clients:

  Communicating with clients to discuss overdue payments, using various methods like phone calls, emails, and letters. 

• Negotiating Payment Plans:

  Working with clients to establish reasonable payment plans that ensure timely repayment. 

• Maintaining Records:

  Keeping detailed and accurate records of all collection activities, including contacts, agreements, and payments. 

• Following Up:

  Following up on payment commitments and ensuring that agreed-upon terms are adhered to. 

• Problem Solving:

  Identifying and resolving issues related to billing, payment discrepancies, and other collection-related problems. 

• Compliance:

  Ensuring that all collection activities are in compliance with company policies, legal guidelines, and regulatory standards. 

• Collaboration:

  Working closely with other departments, such as finance and sales, to achieve collection targets. 

• Escalation:

  Identifying and escalating complex or sensitive cases to senior management for appropriate handling. 

• Data Analysis:

  Analyzing collection data to identify trends, patterns, and areas for improvement in collection strategies. 

Skills and Qualifications:

• Communication Skills:

  Excellent verbal and written communication skills are essential for effective communication with clients and colleagues. 

• Negotiation Skills:

  Ability to negotiate payment plans and resolve disputes in a professional and effective manner. 

• Customer Service Skills:

  Strong customer service skills are necessary for handling customer inquiries and building rapport. 

• Organizational Skills:

  Ability to manage multiple accounts and maintain accurate records. 

• Problem-Solving Skills:

  Ability to identify and resolve issues related to outstanding debts and payments. 

• Analytical Skills:

  Ability to analyze data and identify trends to improve collection efforts. 

• Persistence and Follow-Through:

  Ability to follow up on payment commitments and persist in recovering outstanding debts. 

• Compliance Knowledge:

  Understanding of relevant laws, regulations, and company policies related to debt collection. 

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