Jupiter jobs - Content writer

At Jupiter, we are building a new age personalized mobile-first, AI-based digital bank. We are a fast-paced tech startup that relentlessly innovates each day to make banking more accessible and transparent for our users.
To help us grow, we are looking at awesome team-players to join us and contribute towards building a community first digital bank.
Join us if you wish to build the bank of the future!
So far, we have come up with two product offerings:
·      Jupiter Community: A unique user-first community dedicated to all things millennials and money·      Jupiter: A banking experience derived and co-created with our community
To help us grow, we are looking for interns in our customer success team who can help us build our community from scratch and play a crucial role in community engagement.
This is a great opportunity to join us early and be part of next generation banking. Of course, a full-time job offer is on the cards if you stand out!

Key Responsibilities 

• Help us to build the foundation of our help centre and customer support
• Write or edit customer facing FAQs and answers as per our brand communication guideline
• Identify customers’ needs and gaps in our content and recommend new topics
• Coordinate with marketing and design teams to illustrate articles

Required skills 

• Obsession with customer satisfaction and product-first thought process
• Excellent writing and communication skills tailored towards Millennials
• Portfolio of published articles/blogs
• Any previous experience of building/managing community, forum, groups at scale
• Natural inclination towards structured thinking and finding order in chaos
• Familiar or comfortable with basic markup languages like: HTML, Markdown
• Extrovert, lively, creative, tech savvy and out-of-the box thinker