Gettin techsoft india Pvt ltd jobs - Cusotmer Service

We have 2 Openings for Operation process. 

Roles 

To assist customers in solving queries related to feedback, requests, complaints. Ensuring timely and professional responses to all the queries, requests & complaints received

Responsibilities

•           Handle queries and complaints of customers on Email, Calls.

•           Problem Solving Efficiency

•           Energetic, friendly and approachable individuals who understand the importance of great customer service

•           Responsible to deliver high quality and productivity results that meet the identified targets

•           Strong ability to multitask and take fast decisions independently

•           Maintains composure and patience with customers. 

Note -Candidate having Chargeback and fraud process knowledge, will be advantage.

At least 1year experience in customer service, fraud &chargeback management process is preferred. 

Eligibility Criteria 

•           Should be graduate in any stream

•           Should have good communication skills (English & Hindi)

•           Should have good knowledge of MS Excel

•           Freshers with exceptional communication skills can also apply