The JD will be as follows:

Assist with ensuring a high level of customer satisfaction by driving quality through issue engagement, follow-up, escalation and resolution by channeling requests to the appropriate resources in a timely fashion.

Maintain management awareness of high-impact customer and partner issues and communicate needs as appropriate for additional consideration and attention.
Document all interactions in the CRM, according to department guidelines.
Assist with the coordination of technical and non-technical resources within technical support and across departments to develop issues resolution action plans to the benefit of customers and partners.
Act as customers and partners primary point of contact for escalation of acute support delivery experience concerns.
Maintain regular communication with assigned customers and partners.
Comply with all corporate and departmental privacy and data security policies and practices.
Able to learn technology, particularly as it relates to identifying customers' needs.
Motivated to help others.
Able to thrive in a fast paced environment.
Highly organized and experienced at successfully multitasking and prioritizing while remaining detail oriented.
Demonstrated ability to use sound judgment and appropriately escalate issues for guidance.
Collaborative skills, applied successfully within a team as well as with other areas.
Demonstrated critical thinking and problem solving skills.
Written and verbal communication skills.

Job Location: Malad Mumbai
Compulsory Language: English, Hindi.

Additionally Preferred Language : Tamil, Kannada, Telugu