Fresher Employer Zone jobs - Customer Care Executive - Voice Process

Customer Care Executive - Voice Process

Fresher Employer Zone
experience 0 to 2 Years
salary 18,000 - 22,000 Per Month
Posted: 5 Years ago
Views: 1
Applications: 0
Openings: 1

Job Description

Job Summary

External Designation: Customer Care Executive - Voice Process.

Internal Designation : Process Associate

Reporting to : Manager / Team Leader – Operations

 Company is looking for Process Associate for Customer Care role (Voice). The position is for process engaged into providing customer services.

Responsibilities and Duties

  • To ensure various SLA’s like quality, abandon%, AHT, Customer Call back rate & efficient customer service are met
  • To be able to respond to customer service inquiries via phone and e- mail.
  • Track individual productivity on various reports
  • Keep knowledge base updated through usage of BSA web tool, Voyager

Required Experience, Skills and Qualifications

  • Communication: Good written and oral communication skills
  • Education qualification: Graduate in any discipline/Under graduates drop outs

Interview Process : HR + VNA.

Benefits

Salary : upto 26k

Call HR Rahul 90583 31567


Job Particulars

Role Others
Who can applyFreshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id98737
StateDelhi, Haryana, Haryana, Uttar Pradesh, Uttar Pradesh
Country India

About Company

Fresher employer zone is mnc company. 
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