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Customer Care Executive - Voice Process

Fresher Employer Zone
0 to 2 Years
18,000 - 22,000 Per Month
Posted on 02 Jan 19
Job DescriptionLast Date 03 Mar 19

Job Summary

External Designation: Customer Care Executive - Voice Process.

Internal Designation : Process Associate

Reporting to : Manager / Team Leader – Operations

 Company is looking for Process Associate for Customer Care role (Voice). The position is for process engaged into providing customer services.

Responsibilities and Duties

  • To ensure various SLA’s like quality, abandon%, AHT, Customer Call back rate & efficient customer service are met
  • To be able to respond to customer service inquiries via phone and e- mail.
  • Track individual productivity on various reports
  • Keep knowledge base updated through usage of BSA web tool, Voyager

Required Experience, Skills and Qualifications

  • Communication: Good written and oral communication skills
  • Education qualification: Graduate in any discipline/Under graduates drop outs

Interview Process : HR + VNA.

Benefits

Salary : upto 26k

Call HR Rahul 90583 31567

Job Role

Job Type

Interview Type

Face to Face Interview

Company Description
Fresher employer zone is mnc company. 
TeamLease