We are hiring for Customer Care Executives form Leading BPOs based out at Various locations in Mumbai (Western, Central and Harbour). Minimum of 6 months experience or fresher’s can also apply with a very good command on English. Male Candidate below 45 years.
Here is a sneak peek at the role:
The candidate is required to attend to the customer calls (Inbound & Outbound) and provide them with the required information regarding work order.
If the customer is looking for something which is not related to work order we will channelize the call accordingly to the correct department.
We are working as per US based timings this is a 24x7 process with no fixed week off.
Willing to work in shifts including graveyard shifts.
5 days working with 2 rotational week offs.
Female Candidates will be given shift according to workable train timings. (No transport will be provided)
You will be on probation for first 3 months depending on the performance we will get your confirmation done.
There will be no leaves provided (except for week off) during the probation period.
The candidate should be able to understand the client's complaints and work upon resolving them.
The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of the customer.
Candidate should have good client servicing skills
Fluency in English is must.
Candidate has worked in International process will be preferred (Mostly US)
Immediate joiner will be preferred.
If Candidate is not from Mumbai and ready to relocate will be provided Share based accommodation in Mumbai by our company.
Pan card & Adhar Card are Compulsory.
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Ensuring smooth clear communication within departments.
Written-test, Face to Face Interview, Telephonic Interview, Group Discussion
Navkar Business Services was founded in 2016 and since that
time has grown into the largest Company in the area. We are an assertive
Company providing our clients a full range of services. Our office is located
at Charni road Mumbai east.