HealthifyMe jobs - Customer Delight Officer

Roles and Responsibilities :

• Answer customer calls courteously to provide information about products and services, arrange
• consultations and obtain feedback about service
• Interact with customers through phone e-mail or online chat medium concerning various queries.
• Ensure the satisfactory resolution of customer grievances. Interface with respective individual/
• department for resolution of complaints.
• Ensure appropriate escalation of unresolved complaints.
• Reviewing customer subscription details, establishing rapport with the customer, and retaining
• customer base and revenue
• Maintaining a balance of customer satisfaction while retaining revenue
• Identifying up-sell and value-add sales opportunities and delivering to the sales team for
• execution
• Ensuring accuracy and consumer satisfaction by having attention to detail
• Keep records of customer interactions and transactions, recording details of inquiries,
• complaints, comments, and actions are taken.

Skills and Qualifications :

• Strong written and verbal communication skills
• The ability to analyze data and research results
• Exceptional problem-solving ability
• Excellent time management skill and keen attention to detail
• Ability to manage and prioritize tasks
• Customer focus with a high level of enthusiasm and a positive attitude
• Ability to work within teams to exceed customer expectations
• Possess a high level of confidence, desire to succeed, and assertiveness
• Ability to remain in fact focused on emotional situations

• Working with a world-class team.
• Fun & work at the same place with an amazing work culture.
• Get ready to transform yourself into a health junkie