Job description

One of the Leading General Insurance Company In India Needs Skilled candidates (Both Fresher and Experience) for Customer Relationship Executive and Manager for Voice Process In Navi Mumbai.

Role Description

This is a full-time on-site role for a Customer Relationship Executive and Manager for Voice Process position at Company Name Confidential located in Mumbai . As a Customer Relationship Executive and Manager for Voice Process, you will be responsible for handling customer inquiries and providing excellent customer service over the phone. Your daily tasks will include answering customer queries, resolving complaints, providing information about products or services, and ensuring customer satisfaction through effective communication.

Qualifications

Strong Communication and Customer Service skills
Ability to handle customer inquiries and resolve complaints
Analytical Skills and attention to detail
Experience in Business Process Improvement or Training is a plus
Ability to work in a fast-paced environment
Proficiency in local languages is desirable
Basic computer skills
Prior experience in customer service roles is beneficial

Work Exp - 0 To 2+ years

1-Working Days - 5 days in a week

2-Week off- 2 Days in a week rotational

3-Vertical- Service ( CRT ) / Inbound Calling Process, RIO, E-Channel

4-Process - Voice Only

5- Shift Timing (Work from Office)- Rotational round the clock shift for male candidate (Women Employees - No Shift beyond 8.30PM will have only day rotational shift timing )shift .Fix shift for RIO-10Am-7:30 Pm E-Channel 9:30 Am-7:30 Pm

8-Transport- NA

Skills-

Understanding about call center and thought process should be clear for working with company.

Interview Process :

There are total 2 Rounds of interview’s.

1 HR Round’s & 1 Operations Round.

Job Location-

Vashi, Navi Mumbai

Salary Details :

Fresher-

CTC Range Net In hand monthly

1.75 LPA 12 k /-