· Excellent communication skills in English, Hindi
· Answering premium customer queries via Voice/ Chat channel.
· Establish relationship and trust with customer by ensuring qualitative service.
· Delivering a comprehensive service to enquiring customers.
· Possibly delegating certain customer enquiries to specific teams.
· Managing a large number of incoming calls and emails.
· Managing customers’ accounts.
· Keeping a record of customer interaction and details of actions taken.
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4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.