Customer Service Associate jobs in HyderabadBangaloreChennai at Integrated Business

DESCRIPTION
An Integrated Business - Virtual Customer Service Associate / Representative (IBVCS) is a critical part of our mission to deliver timely, accurate, and professional customer service to all Integrated Business customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting solutions and correcting post-sales problems.
IBVCS Associates communicate with customers primarily through mail, chat, and phone and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.
Integrated Business Virtual Customer Service (IBVCS) - It is a ‘Work from Home’ model for India (Because Of Covid-19). VCS associates are expected to work from a home location approved by IB for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and a ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
Knowledge & Skills Required
Desired Skills:
• Action oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills - ability to clearly understand and customer issues appropriately
• Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, smartphone and Internet Explorer
• Should be a self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
• Should ensure a ‘Work-like’ environment with no disturbance during the work hours.
• Experience working in a customer service environment for at least 0-6 months
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet the business need
• Ability to maintain composure in highly escalated situations
BASIC QUALIFICATIONS
Qualifications Required
Minimum qualification is 10 + 2 or Any graduate
Shifts: As Per Company instruction
Benefits: Basic Salary + CPL (Cost Per Lead)

About integratedbusiness.net
integratedbusiness.net – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.
An 11-year-old company based in Bangalore, KA-IN.
Integrated Business offers everything from Investments, Work From Home Opportunities, Agriculture, and Digital Marketing. We serve our customers in Australia, Brazil, Canada, India, United Kingdom, and the United States, and maintain dozens of fulfillment customers around the world.
We want you to help share and shape our mission to be Earth's most customer-centric company. We're making history and the good news is that we've only just begun.