A Leading MNC jobs - Customer Service Associate

Customer Service Associate

A Leading MNC
experience Fresher
salary 10,000 - 55,000 Per Month
qualification
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Posted: 2 Months ago
Views: 0
Applications: 0
Openings: 1

Job Description

Hi,
We have a huge vacancy for one of the best MNC based out in town for Customer Service Associate.
We have 24*7 Rotational Shifts with 2 Rotational Off.
Need Excellent English communication.

Responsibilities:
Attending training sessions to grow knowledge of products and to develop customer service skills.
Resolving phone, walk-in, mail, fax, and email customer inquiries.
Processing and logging incoming calls into the CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.
Performing other duties as the need arises.

Requirements:
Successful completion of provided training.
Proficient computer skills.
Experience with CRM preferred.
Proficient with MS Office suites.
Excellent phone etiquette.
Outstanding communication skills, both verbal and written.
Strong people skills.
Ability to sit at a desk for extended periods.


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1495970
Job Category Tech Support
Locality Address Vikhroli
StateMaharashtra
Country India

About Company

We have options for various process for multiple international process
Our moto is to help USA based client to get resolution 
We have options for USA and UK client 

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