Votiko jobs - Customer Service Executive

Votiko is hiring candidates for Customer Service Executive job in Surat with an experience of 1 year(s). Candidate would be responsible for helping customers with their queries and/or sell them products. Candidates looking for Telecalling - Voice Process jobs nearby can apply directly.

Responsibilities:-

· Ensuring agents understand and comply with all call centre objectives, performance standards, and policies.

· Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements.

· Preparing reports and analysing data to assist management as they determine call centre goals.

· Measure performance with key metrics such as call abandonment, calls waiting etc. Ensure adherence to policies for attendance, established procedures etc.

· Ability to handle multiple priorities, stress, detailed work, reasoning, deadlines. Must be flexible, analytical, and possess excellent communication and interpersonal skills.

Location: Surat

Salary: ₹12,000 to - ₹15,000 /month