Customer Service Executive -Sales jobs in Hyderabad at HGS

Customer Service Executive -Sales - Hyderabad

Job Code : HGS/143

Location: Hyderabad

External Role: Semi Voice Process / Email Support – Customer Care Executive

Domain Expertise(Any):

“Chat Support”, “Technical Support”, “Email Support”, “Operation Support”, “Service Desk”, “Back office”, “Transaction Processing”, “Live Chat”, “Web Chat Support”, “Technical Customer Service”, “Technical Support”, “Technical Process”, “Operational Support”, “Tech Service Desk”, “Semi- Voice”, “Voice Operations”, “Desktop Support Technician”,

Why Should You Apply?

Performance based incentives
Best in industry pay-scale.
Incredible growth opportunities from internal IJPs
Regular Rewards and Recognition Program

What do we want from you? (Requirements):

Proficient with any regional language is an added advantage.
Basic Telephone Etiquettes
Knowledge in MS Office and related tools.
We would love to have a wizard like typing speed but we are happy to take you if you have minimum 15 WPM typing speed with 85% accuracy & Basic System Navigation Skills
Ability to write, read and speak English to suit business need
Decision Making, numerical ability & logical reasoning
Candidate with Hindi speaking is desirable
Customer Focus and Being Attentive
Troubleshooting

What are you required to do? (Responsibilities):

Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

What’s a MUST for us from you?

Graduates (15 years of formal education without any backlogs)
6-8 months of experience in an International call Centre experience highly desired, however fresher’s who have an appetite for work and with relative experience can apply, provided they meet above mention criteria.

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.

A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.