Key Responsibility: Optical Sales.
Key Deliverables:
· To provide quality service through the sale and dispensing of eyeglasses, nonprescription sunglasses, contact lenses and accessories.
· Uphold standard of excellence in customer service, encourage customer recommendations and repeat business.
Roles and responsibilities:
· Personally assist patients by giving prompt, courteous and professional services.
· Assist patients in frame and lens selection, accurately measure and order customer spectacles.
· Achieve established sales, customer service goals and objectives.
· Perform repairs, adjustments and deliverables of eyewear as needed; verify accuracy of completed eyewear.
· Handle customer questions and concerns in a professional and courteous manner.
· Sales must be recorded in EHNote, and invoices must be issued to customers without fail.
· Lens stocks & supply coordination. Minimum stock maintenance and stock revolving.
· GRN must be done in EHNote in maximum 1day after receiving the stocks.
· Maintaining stock and sales register and stock auditing
· Orderliness and cleanliness of the merchandise display, in efficient manner to make it appealing to the customers and improve sales.
· After-sales services and minor in-house repairs and maintenance.
· Keep updated on latest models and brands and suggest models.
· Assist coworkers as needed, including rendering assistance to optometric practice.
· Responsible for all the merchandise and equipment and other company assets provided.
· Other assignments as required.
Daily Schedule
· Reports for duty and checks the sales counter and make sure it is clean.
· Checks the Spectacles received.
· Informs the customers about it.
· Follows up with the companies/vendors about the status of the orders.
· Checks the stock of spectacles, frames, lenses, solution etc. and maintain the stock register.
· Gives requisition to the Centre Head for further requirements.
· Gives daily report of sales/ orders booked to the Centre Head.
Maxivision Eyecare Hospital
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