Customer Service Representative jobs in Chennai at Powertech group of companies

Position: Customer Service Representative.

We are hiring a Customer Service Representative to manage customer queries and complaints.
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Primary Role:

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Should have exposure to:
Hands-on experience with support and guidance to potential customers.
Opportunity to practice and perfect customer service, sales, marketing, and effective communication.
Exposure to the field of customer service and all its facets.

Company:

Power Tech Group companies, Since 2007 – Landing O&M and Certified Manpower supply Power Plant available in Bahrain, UAE, KSA, QA, OM, India (Head Office)
Work Location – the Middle East and Chennai.

Power Tech International was incorporated in 2011 with a sole aim of providing end to end recruitment solutions for all manpower needs of Employer and to provide employment opportunities for the potential candidates around the globe.

We ensure right person for the right jobs in turn to give excellent benefit to the organization and work with the principles of integrity, confidentiality, honesty and reliability.

Promotor Details:

MohamedSultan one of the Rank holders of Mechanical Engineering in 1983 from Madras University

· • Headed Operation & Maintenance in Chennai SWRO plant and was with Ministry of Electricity in Bahrain, DEWA, ANSALDO and ABB in various senior positions for last 35 years.

· •Author of Power plant protections & Interlocks – Handbook

· • Have started the company in 2009 with two employees and now the company has branched into many sectors like Mechanical Testing, Pressure Vessels Manufacturing, Technical Manpower Supply.

· • With the support of our valued clients now it has grown into Power Tech Group companies with 500 employees on roll in all over GCC.

· •Power Tech International which is a part of Power Tech Group Companies which will be basically Government of India approved Recruitment Company to cater to various employers in Globe and particularly in GCC.