Graduate with International Chat/customer service (US) experience
Candidates are required to have excellent communication skills - written and oral. Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through their written chat communication, translate the need into process query and provide the right resolution in a clear and concise manner
Analytical skills to understand the reason why the chat bot was unable to resolve customer query and provide intelligence back into the system on what needs to be changed within the Chat-bot
Willingness to work mainly US shifts in a 24/7 environment with shift rotations
Functional knowledge of using CRM solution and MS Excel. Domain knowledge of US Customer Service, preferably Telecom industry
Needs to be customer centric with strong conversational skills
Typing speed is crucial (Speed – 40 words per minute – 95% accuracy)
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