Customer Success Engineer - Networking jobs in Bangalore at Juniper Networks

Title: Software Engineer

Role: Customer Success Engineer - Networking

Team-Mist Engineering

Experience: 2 - 5 years

Location: Bangalore

Responsibilities:

Triage and Resolve Customer Support Critical issues from multiple inbound channels.
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Provide technical updates to the team.

Minimum Qualifications:

BA/BS/MS in EECS or related discipline.
Ability to remain calm, composed and eloquent when taking care of difficult customer situations.
Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.
Ability to quickly and accurately assess the technical aspects of a problem
In-depth Networking knowledge - Routing & Switching
Experience level: 2-5 years

Preferred Qualifications:

Hands-on experience with JUNOS
Understand how various WiFi features work and be able to recognize when it isn’t working as encouraged.
Analyze logs and pinpoint root causes.
File Jira tickets on failed test cases and bugs found.
Work with developers and drive solutions.

Other Information:

The CS team takes turns and rotates in 3 shifts, 24/7/365.
Domestic Relocation is available for this position
Travel requirements for the position: 0%

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy),national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.