Recruiter Goa jobs - Customer Success Executive

We are an established UK based company, which has strengthened during 2016 and is the winner of 2017 Best Service Provider for Serviced Apartment News. Get ready for a phase of fast growth. We spent 2016 evolving our business model and have proven it in the last 6 months. We are a SaaS (software-as-a-service) company. We also provide supporting services such as websites and digital marketing which are popular with customers. We work with accommodation owners and operators and specialize in the serviced apartment sector.

The role

We're looking for an individual, who is looking to build a career in a key customer-facing role. Our Customer Success Executive works as part of our Concierge team, building long-lasting relationships with their assigned customers, working with them to achieve greatness – from helping them in making the most of their system, to consulting with them on best practice and opportunities to help them grow and develop their business.

Be an expert in the system: Develop in-depth and comprehensive knowledge of the functionality available

Monitor the helpdesk (phone and email): Keep the levels of tickets and response times in the agreed service level. Actively work to resolve client requests either personally or by involving your team members.

Excellent communicator: You are on a team that represents the company and our product to our clients.

Technical skills: You need to become a trouble-shooting expert who can think logically to ask the right questions and locate the issue

Requirements

• Practical experience and/or education in at least two of these areas
• information systems user support
• software user support in the hospitality industry
• front desk operations & reservations or similar guest services in serviced apartments, hotel, resort, spa.
• Able to self-manage, prioritise goals effectively and set own targets independently
• Excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
• Knowledge of PMS or CRM and/or ticket handling system (preferred)
• Education: University level degree
  

• Freshers can apply as long as you have the willingness to learn.

• Requires work during customers' business hours during evening hours when on scheduled support shifts or when on stand-by support duty. These duties will include weekends and holidays. (ideally only once a month)
  
• IMPORTANT: You will be employed as a contractor (permanent),not as an employee.
• You will need to work on UK timings from 8 am - 5 pm.
• You will need to be residing around Morjim (Goa) not more than 15 minutes away.
• Since you will be employed as a contractor, you will need to have your own laptop, keyboard, mouse, monitor.
• You will also need to have your own internet connection. (preferably not compulsory).
• Expected salary: Between Rs 35,000 - 45,000/- per month (depending on experience)