SquadStack jobs - Customer Success

At SquadStack, our vision is to create the ultimate sales acceleration stack for businesses around the world. Our Products: Auctm, SquadIQ, ClassifyIt.

Core Responsibilities

Customer Success is one of the most critical revenue drivers for any SaaS organization. You’ll be driving Product-Led Customer Success outcomes, for a US-based SMB customer segment. 

• Onboarding: Set up and train the customers for success
• Analytics: Analyze product usage data and customer health indicators to understand challenges and make data-driven decisions
• Success and account management: Understand customer goals and priorities and managing accounts after the Sales to enable them to be successful
• Collect Data to enable Product and Business Decisions: Manage the central repo of customer information across CRMs and Collaboration tools
• Provide Data to Support Product and Business Decisions: Combine Product Analytics and Customer Conversations Usage data, customer behavior, track health scores, etc. to make better decisions, make recommendations to product and other teams
• Communication and Project Management: Coordinate across other key teams such as Sales, Account Management, Product, Support, Marketing to drive customer outcomes
• Feedback Management: Pro-actively feed “Product Intelligence” and “Customer Intelligence” to the Product Team]

Requirements

• Persona: The Best Customer Success person has the relationship instincts of a salesperson, the product knowledge of a product manager, and the Ops Skills of a support analyst
• Past Experience: 2-4 overall years of experience; at least 1-2 years customer success / customer-facing role; Preferably worked in SaaS, Ad-Tech, Analytics selling to the US market. Alternatively, you have 1-2 years of experience in Consulting, Venture Capital, Investment Baking, etc., and want to put your sharp analytical and communication skills toward a Product-led Customer Success Role.
• Communications skills: High Quality Written and Communication skills to be able to communicate across emails and calls with customers
• Analytical skills - Ability to prepare and analyze dashboards and make data-aware decisions
• Tools: Ability to work excel, build presentations, run analytics tools such as MixPanel, and CRMs.
• Fast learner and self-motivated, working in a dynamic fast-moving, results-driven environment.
• Should be able to multitask and proactively manage multiple customer accounts.

What's in it for you?

People who have joined us in the past have experienced tremendous growth. You will get to join our product team at a very early stage with significant potential for impact on our future growth. 

Being part of a small team, you will also work directly with the founders and have good transparency into the business strategy, and get to see how a business is built. People who join Squad are extremely smart and you will end up forging lifelong bonds here. :) 

Logistics

• Compensation: INR 7-11 LPA + up to 15% variable based on Goals
• Working hours: Uptill 2 am India time to cover the East Coast time zone, especially when you have to get on Customer calls. 
• Location: We are fully remote till June 2021, but we do have our office open in Noida in case you want to work from the office you are free to do :) 
• We will update you about our plan post in June 2021, as soon we make a decision on that front, but there would be a minimum of a 2-month window provided to help everyone on the team plan their travels to move back to the office.