FreshWorks Studio jobs - Customer Success Specialist

Customer Success Specialist

FreshWorks Studio
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Months ago
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Job Description

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000 team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Sling TV, and Cisco. Freshworks suite of products that transform the way world-class organizations collaborate with customers and co-workers include Freshdesk (Omni-channel customer support),Freshservice (IT Service Desk),Freshsales (Intuitive fully-integrated CRM),Freshmarketer (Marketing Automation Suite),Freshteam (HR Management System for growing teams),Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system). Freshworks has received numerous accolades from analysts and media including making it to Forbes Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to Work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social, and Messaging Transformation. Freshworks has raised over $400 million in the capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. Job Role The Customer Success Specialist (CSM) will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Responsibilities Engage proactively with customers using the engagement model (based on the customer segment) laid out Understand and document customers business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Freshworks is releasing (products/features in the pipeline) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support, etc.) to ensure customers issues/solutions are addressed Work with Program Manager (Customer Success) to derive data-driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention) Use customer management tool (Natero) (Training will be provided to get familiar) Implement and support compliance to Freshworks compliance and information security processes. Requirements 4-7 years of relevant work experience in a customer-facing role out of which majority in a Customer success/business consulting portfolio Proven track record of establishing themselves as a strategic trusted advisor to clients Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels Very Strong written and verbal presentation/communication skills (ESSENTIAL) Self-starter who can own ongoing customer success of both large and small clients Ability to report and share clients status on a timely/pre-defined interval Bachelor's Degree in Computer Science Business Education preferred

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Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

FreshWorks Studio
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FreshWorks Studio recruiting Customer Success Specialist Experienced(1.5 Years) candidates candidates nearby Chennai,.FreshWorks Studio vacancies for Customer Success Specialist is recruited through Written-test, Face to Face Interview etc.
FreshWorks Studio Company recruits a lot of Experienced(1.5 Years) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Chennai, can apply for Customer Success Specialist position in FreshWorks Studio. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the FreshWorks Studio recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of FreshWorks Studio and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of FreshWorks Studio and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in FreshWorks Studio and near your city and get a secured career.