Excellent verbal and written communication skills Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Perform problem cause analysis Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements Has technical experience and skills in the areas of problem determination, creativity and analysis.
Fresher and Experience
Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization
Shift : Rotational Shifts / UK / US
Sal : upto 4.5lpa
Designation : customer Support Analyst /Sr. customer Support Associate/ Process Associate/ Sr Process Associate/ Technical Advisor / TSR / CSR
Technical : Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting