Customer Support Engineer recruitment in Chennai - For a client of TeamLease Services Ltd

Customer Support Engineer

For a client of TeamLease Services Ltd
experience 0 to 3 Years
salary 10,000 - 25,000 Per Month
Posted: 2 Years ago
Views: 6
Applications: 32
Openings: 4

Job Description

Key Areas of Responsibility – Customer Support Engineer ( CSE)

The Customer Support Engineer (CSE) is the owner of customer incidents as assigned.

The Customer Support Engineer will make repairs and replace components.

The Customer Support Engineer will also assist in site feasibility, Pre staging of equipment.

The Customer Support Engineer will also perform required modular swaps , unit replacements and

perform preventative maintenance services.

The Customer Support Engineer responds to all customer concerns or problems by resolving them

or by escalating them to the proper associate, team member, Regional manager, or Helpdesk.

The Customer Support Engineer will have ownership of the customer problems or incidents until the

situation has been resolved to the customer’s satisfaction and/or within the parameters of the

agreed upon Service Level Agreement (SLA).

Submission of documentation namely TRF, Installation documents, Chargeable call Slips and Faulty

Tags.

Willing to visit other locations if need arises for support

Customer Relations/Customer Satisfaction

Build working relationships with customers and develop informal communication channels with

customer account at the local level (i.e. Branch, Store or office).

Responsible for ownership of all customer issues/needs that are voiced or observed and acts

appropriately.

Understands and performs the various customer Service Level Agreement (SLA) requirements and

elevates or escalates issues when appropriate, and/or according to established procedures.

Communicates to all levels - Service/Installation Coordinator/Project team/RMs/Customer/Helpdesk,

throughout the entire service activity.

Represents HPY in a manner that reflects positively on the image and reputation of the company

Installation and set-up of hardware, hardware modifications and support SLM/FLM calls

Performs periodic preventative maintenance on assigned products

Diagnoses problems, makes repairs, and replaces components (at the module level).

Equipment Pre Staging, SFR and Installation of machines.

Maintain an appropriate parts inventory as well as parts record keeping

Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as

required

Responsible for capturing detailed customer asset information and other data required to complete

any invoicing or billing activities


Job Particulars

About Company

For a client of TeamLease Services Ltd recruiting Customer Support Engineer Experienced(0 to 3 Years) candidates candidates nearby Chennai,.For a client of TeamLease Services Ltd vacancies for Customer Support Engineer is recruited through Written-test, Face to Face Interview etc.
For a client of TeamLease Services Ltd Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills. The candidates with LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pham, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BJMC, BTM, MTM, PR/Advertising are selected to full fill the vacancies in Engineer job field. The candidates nearby Chennai, can apply for Customer Support Engineer position in For a client of TeamLease Services Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the For a client of TeamLease Services Ltd recruitment, candidates are mostly chosen for the department of Engineer . To learn more about the current jobs and other details, it is better to go through official site of For a client of TeamLease Services Ltd and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of For a client of TeamLease Services Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in For a client of TeamLease Services Ltd and near your city and get a secured career.
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