MrMed jobs - Customer Support Executive

Job Summary:

MrMed is looking for Customer Support Executive to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

Key Responsibilities:

- Single point of contact for order tracking, communication with logistics partners and all post sales support to customers on calls as well as chats

- Resolving pre-dispatch issues of the customers - dispatch delay, product non-availability by coordinating with the Purchase or Logistics departments

- Resolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds by coordinating with the respective department

- Answering phone calls and making follow-up outbound calls to update the customers

- Developing and sustaining solid relationships with customers to encourage repeat purchases

-Coordination with all the other departments to ensure customer query resolution at the earliest

-Resolving issues of the customers within the specified TAT

- Escalating issues to team leads and persistent issues directly to senior management

Required Skills/Qualification:

- Bachelor’s degree in any field (prior part-time or full-time experience is a plus)

-0 to 3 years of experience in voice/ semi voice process in a non-IT role

- Excellent communication skills in English (fluency in Hindi is a plus)

- Proficiency in computer and internet applications, basic excel skills

- Ability to multitask and manage time effectively

- Extremely organized with strong time-management skills

- Temperament for handling customers with care

- Candidate should be comfortable working from office (T. Nagar)

Job Location: Chennai

Kindly note, only Chennai-based candidates will be considered for the role!