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Customer Support Executive

Accel
Experience : 0 to 1 Years
Education : Any Graduate
Location : Gurgaon
Job Role : Others
Posted on 26 Jul 19
Job DescriptionLast Date 24 Sep 19
Customer Support Executive at GoldVIP

Location: Gurgaon, IN

Responsibilities:

  • Provide best-in-class customer service and problem resolution to customer queries over the E-mail, Phone & Facebook .
  • Meet customer requirements through first contact resolution.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem. Demonstrate empathy
  • Greet customers in a courteous, friendly and professional manner using agreed upon procedures.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.
  • Ensure regular audits of communications are performed and the appropriate training is provided to personnel in this area.

Desired Experience :

  • 0-1 year of experience
  • Must be a Graduate with excellent communication and English speaking skills
  • Knowledge of basic computer operations.
  • Ability to learn.
  • Courteous with strong customer service orientation.
  • Dependable with proficient attention to detail.
  • Good listening and responding skills.
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should have great interpersonal skills and ability to perform under pressure
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Accel entrepreneurs are original, exceptional, and bold. They embrace the grind needed to bring extraordinary products and companies to life.
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