Bluboy Entertainments Pvt Ltd jobs - Customer Support Executive

Job Title 

• Customer Support Executive 

Location 

• Hyderabad 

Description 

• We are looking for people with good communication skills and patient listeners who can deal  with various customer support tasks such as providing basic/advanced information about our App and Games as well as understanding and helping to resolve various common and uncommon problems faced by customers. 

Roles and responsibilities 

• Respond to customer inquiries and provide information about products and services. 

• Resolve customer complaints and issues through phone, email, or chat.  

• Identify and escalate priority issues or complex cases to the appropriate department. 

• Maintain high level of professionalism and always provide excellent customer service. Keep accurate records of customer interactions and transactions. 

• Provide product knowledge and guidance to customers to enhance their overall experience. Collaborate with cross-functional teams to ensure prompt and effective resolution of customer concerns.  

• Follow up with customers to ensure their satisfaction and address any additional needs or questions. Stay updated on product features, policies, and procedures to provide accurate and up-to-date information to customers.  

• Identify opportunities to improve customer support processes and suggest enhancements to management. 

Requirements: 

• Graduation 

• Languages:  

• English (must) 

• Telugu/Hindi/Malayalam/Tamil/Kannada/Odissi 

• Any prior experience in Customer Support stream is an added advantage. 

Mandatory Skills: 

• Must have good communication skills. 

• Must have good level of patience to deal with all varieties of customers. 

• Must have thorough understanding of the product and services offered by the company. 

• Must quickly learn and adopt to new changes in the products and services.