Customer Support Executive

Karvy Digikonnect Pvt LTD
Experience : 0 to 3 Years
Location : Hyderabad
Yearly Salary : Rs. 98,000 - Rs. 2,00,000
Posted on 31 May 19
Job DescriptionLast Date 30 Jul 19

  • Job Description:
  • Job Title: CRE (Tele-Caller)
  • Function: Operations
Job Description: -
  • Ensure complete and correct information is transferred to the customer on every call
  • Meet call quality above 80% Adherence to process & scripts
  • Should handle the customers confidently and assertively
  • Ensure 100% customer satisfaction on all the calls handled and improve the overall CSAT
  • Should be fine with rotational week offs as per the process requirement
  • Ensure minimum login hours are met
  • Meet the basic process metrics management like Dial out, ACHT, Connects, and Leads per day, meeting rate, conversion rate, Survey %, Conversion C-SAT scores, Call quality scores, Product test scores. etc. as defined for his level.
  • Reporting basic escalation to supervisor
Knowledge & Skills: - 
  • Should be able to communicate in English, Hindi & any regional language
  • Should be able to understand and comprehend English/Hindi
  • Clarity of Speech
  • Limited MTI affecting pronunciation/Understanding
  • Customer’s centricity
  • Should have basic knowledge of operating computer
  • Should have basic typing knowledge. 20-25 words per minute
  • Working Hours: Mon to Sunday ( 6 Day a week) rotational shift 1 week off in 7 days

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description

One fateful evening in the summer of 1982, 5 young men who worked for a renowned chartered accountancy firm decided that it was time they struck out on their own to create an enterprise that would someday become an iconic name in the financial services space.

They came from ordinary middle class backgrounds. They had two assets; one was their education and the other an unquenchable desire to succeed. They had a lot stacked against them: the environment was not conducive to entrepreneurship; technology was not fully supportive, financial markets were largely unregulated, they were based out of Hyderabad while most key players in the financial world were in Mumbai or other metros and the wolf was at the door. The odds seemed insurmountable.

These remarkable young men’s “Never say die” approach held them in good stead over the years. They stuck to their dreams, burnt the midnight oil, embraced technology and made it work for them and through sheer dint of determination, eventually overcame all obstacles.

First came the registry business, followed by broking, and the rest became a lesson for every young individual to emulate.

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