Customer Support Executive jobs in Hyderabad at Knoah solutions

Eligibility Criteria:

 Undergraduate & above (No backlogs & Not pursuing any regular studies).

Roles & Responsibilities:

 Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing-related queries, through web-chat and email-based communication tools.

 Contacts can be from customers and/or shoppers

 Responsible to save customers from deactivating the subscription of services & respond to other types of inquires

 Responsible to receive a high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards

 Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines

 Responsible to document customer transactions accurately in the appropriate systems

 Coordinate with the co-workers, lead persons, and other departments as appropriate

Key Skills:

 Preferred candidates with understanding on eCommerce websites

 Should possess effective written communication skills and comprehension skills

 Excellent Typing Speed: (At least 30 wpm)

 Excellent interpersonal, intrapersonal skills, team player

 Willing to work in Night Shifts or Rotational Shifts (24/7)

Knoah Solutions has been providing customer experience management solutions to small and medium-sized businesses and Fortune 500 companies alike.

Our operations began in Hyderabad, India in 2001 with a small technical support email program for a growing internet provider, who is still our client today. We have grown our operations to include multiple customer engagement solutions offered through a variety of contact channels and handled in a diverse range of languages from our global delivery locations.