Job Description: As a Customer Support Executive for our US Process, you will be responsible for ensuring our customers receive unparalleled service and assistance. You will interact directly with customers to address inquiries, resolve issues, and provide product support. This role requires excellent communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment.

Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and live chat
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid, and complete information by utilizing the appropriate methods/tools
Handle and resolve customer complaints, escalating issues as needed to ensure timely resolution
Maintain a high level of product knowledge to effectively assist customers with inquiries and troubleshooting
Document customer interactions and transactions accurately and timely in the CRM system
Collaborate with other departments to ensure seamless customer experiences and resolution of complex issues
Strive to meet or exceed customer satisfaction and service level goals

Requirements:

Bachelor's degree or equivalent work experience
Previous experience in customer service or a related field preferred
Excellent communication skills, both verbal and written, with a strong command of English
Ready to work in Night Shift.