Customer Support Executive jobs in Mumbai at Carnot Technologies pvt ltd

Responsibilities:

 Familiarize yourself with our product and service offerings to provide accurate information to customers.

 Initiate recharge sales by contacting existing customers via phone and promoting the benefits of our recharge services.

 Listen attentively to customers, understand their concerns, and provide appropriate solutions or escalate to the relevant department for further assistance.

 Achieve monthly and daily Subscription sales targets to contribute to the team's overall success.

 Maintain accurate records of customer interactions and update the customer database accordingly.

 Stay updated with industry trends, competitor offerings, and market dynamics to effectively address customer inquiries and concerns.

 Collaborate with other team members and departments to ensure a seamless customer experience.

Requirements:

 Fluency in Kannada, Telugu ,Tamil (both verbal and written) to effectively communicate with customers.

 Proven experience in sales, preferably in a customer service or call centre environment.

 Strong communication skills, with the ability to listen actively and provide clear and concise information to customers.

 Excellent problem-solving skills to address customer issues and find suitable resolutions.

 Ability to work in a target-driven environment and meet monthly and daily Subscription sales goals.

 Strong organizational skills to maintain accurate customer records and handle multiple tasks efficiently.

 Flexibility to adapt to changing business needs and work schedules.

 Positive attitude, self-motivated, and a team player.

We're an Agri-tech startup by IIT Bombay Alumni on a mission to improve the incomes of farmers through technology. But we didn't start with this mission in mind. In fact, we didn't understand agriculture when we started