Flo Sleep Solutions Pvt Limited jobs - Customer Support Executive

Customer Support Executive

Flo Sleep Solutions Pvt Limited
experience Fresher
salary 15,000 - 25,000 Per Month
qualification
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Posted: 2 Months ago
Views: 0
Applications: 0
Openings: 1

Job Description

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customer 
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Job Particulars

EducationB.Com, B.Pharm, BA, BSc
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1456674
Locality Address Andheri East
StateMaharashtra
Country India

About Company

We're a direct to consumer mattress startup. We've created India's most comfortable mattress after over 2 years of R&D. We've re-engineered the supply chain to remove all middlemen and make the mattress affordable for all Indians. Don't give up on your dreams. Wake up on Flo.
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