Upwards Fintech Services Pvt Ltd jobs - Customer Support Executive

Customer Support Executive

Upwards Fintech Services Pvt Ltd
experience Fresher
salary 12,000 - 18,000 Per Month
qualification
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Posted: 5 Years ago
Views: 4
Applications: 0
Openings: 4

Job Description

  • Answer incoming calls and emails in an efficient manner
  • Identify customer questions, concerns, and overall needs
  • Provide accurate answers and solutions to customer queries
  • Address customer complaints in a compassionate and patient manner
  • Redirect customers to appropriate teams and/or departments as needed
  • Help sales generate leads, i.e. Identify potential leads and forward to sales reps
  • Check voicemail inboxes, return calls in a timely manner
  • Develop professional relationships with ongoing customers through excellent customer service
  • Follow up with callers on complaint and/or question resolution status
  • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
  • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
  • Follow company communication procedures, policies, and guidelines at all times
  • Perform each duty above with our customers’ satisfaction as your number one priority

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id126026
StateMaharashtra
Country India

About Company

Company Profile:

Upwards provides personal loans of up to Rs. 1,00,000 to salaried individuals across India. We aim to empower India’s growing middle class with the financial means and knowledge to achieve their dreams.


Location:

Andheri East, Mumbai


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