are hiring Customer Care Executive (Immediate Joiners) for our
client in Noida
Roles & Responsibilities:
Urgent Hiring for International Process
JOB PROFILE AND
Process: VOICE CUSTOMER SERVICE
To provide a seamless experience to Banks Card Holders effectively addressing
their questions or issues over the phone and to efficiently fulfil all the
outlined job responsibilities to be in line with program/organization goals and
expectations. Minimum Qualifications:
Pursuing graduation/graduate in any discipline except ones pursuing
Must have six months experience of International Calling Process (Fresher’s
The agent should be flexible to work in 24/7 Environment, Primarily in night shifts.
Should be residing within the transport coverage area even if coming on
Should have at least 6 months of experience working in an International Call
Center in an inbound campaign
Good customer service skills & should display good analytical abilities
Prior knowledge of Credit Cards / Banking Domain will be an added benefit.
Has to go through the HR round
Should meet Operations person in 100% of the cases
The client will take a final call post a Voice Assessment Criteria will be the voice
modulation, tone, fluency and comprehension of US accent
Provide splendid customer services to customers in a friendly and courteous
manner at all times.
Have sufficient knowledge about the products and services and respond to all
Improve the Customers Experience with the Client Services by ensuring that
the Customers Issue is attended to promptly and all their concerns are resolved
Ensure that all the Company Policies and procedures, code of conduct and
regulatory guidelines are strictly complied to while servicing the customers.
Provide Information to customers on their transactions and balance.
Suggest effective ways through which the Client can promote its products and
services and increase customer satisfaction.
Ensure that customers confidential information is properly protected and
only used for official purposes.
Channel complex customer complaints and challenges to the right quarters for
Required Knowledge and Skills:
Effective listening skills demonstrated by the ability to listen to other
people talk without interruptions, understand them and then promise solutions
or make contributions based on points made.
Strong communication skills characterized by excellent writing and speaking
Must possess good multi-tasking skills.
Should have good negotiation skills and be able to influence people.
Ability to use computers efficiently and must learn how to use new
Must be patient and willing to help others in solving problems while
maintaining a positive attitude at all times.
Must have a keen eye for detail and follow instructions.
good communication skills.
Qualification: should be graduate.
We prefer the candidate to join us in short notice.