Customer Support Executive

Talent Futures Services
Experience : Freshers
Location : Noida
Yearly Salary : Rs. 2,00,000 - Rs. 4,00,000
Posted on 19 Jul 19
Job DescriptionLast Date 09 Sep 19
We are hiring Customer Care Executive (Immediate Joiners) for our client in Noida

Job Description:

Roles & Responsibilities:

  • Urgent Hiring for International Process

Job Description

  • JOB PROFILE AND SELECTION PROCESS
  • Process: VOICE CUSTOMER SERVICE

Job Description:

To provide a seamless experience to Banks Card Holders effectively addressing their questions or issues over the phone and to efficiently fulfil all the outlined job responsibilities to be in line with program/organization goals and expectations.
Minimum Qualifications:

  • Pursuing graduation/graduate in any discipline except ones pursuing engineering
  • Must have six months experience of International Calling Process (Fresher’s not eligible)
  • The agent should be flexible to work in 24/7 Environment, Primarily in night shifts.
  • Should be residing within the transport coverage area even if coming on their own

Desirable Qualifications:

  • Should have at least 6 months of experience working in an International Call Center in an inbound campaign
  • Good customer service skills & should display good analytical abilities
  • Prior knowledge of Credit Cards / Banking Domain will be an added benefit.

Candidate selection:

  • Has to go through the HR round
  • Should meet Operations person in 100% of the cases
  • The client will take a final call post a Voice Assessment Criteria will be the voice modulation, tone, fluency and comprehension of US accent

Job Responsibilities:

  • Provide splendid customer services to customers in a friendly and courteous manner at all times.
  • Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
  • Improve the Customers Experience with the Client Services by ensuring that the Customers Issue is attended to promptly and all their concerns are resolved without delay.
  • Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
  • Provide Information to customers on their transactions and balance.
  • Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
  • Ensure that customers confidential information is properly protected and only used for official purposes.
  • Channel complex customer complaints and challenges to the right quarters for effective resolution.

Required Knowledge and Skills:

  • Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
  • Strong communication skills characterized by excellent writing and speaking skills.
  • Must possess good multi-tasking skills.
  • Should have good negotiation skills and be able to influence people.
  • Ability to use computers efficiently and must learn how to use new software/CRM.
  • Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
  • Must have a keen eye for detail and follow instructions.

Skill Set:

  • good communication skills.
  • Qualification: should be graduate.
  • We prefer the candidate to join us in short notice. 
  • Fresher and exp may apply.

Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description
Company Profile-Talent Futures Services is new era HR E-Consulting and Management firm initiated by professionals and experts in manpower recruitment's. Our core expertise is in IT/Non IT industry.
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