We
are hiring
Customer Care Executive (Immediate Joiners) for our
client in Noida
Job Description:
Roles & Responsibilities:
- Urgent Hiring for International Process
Job Description
- JOB PROFILE AND
SELECTION PROCESS
- Process: VOICE CUSTOMER SERVICE
Job
Description:
To provide a seamless experience to Banks Card Holders effectively addressing
their questions or issues over the phone and to efficiently fulfil all the
outlined job responsibilities to be in line with program/organization goals and
expectations.
Minimum Qualifications:
- Pursuing graduation/graduate in any discipline except ones pursuing
engineering
- Must have six months experience of International Calling Process (Fresher’s
not eligible)
- The agent should be flexible to work in 24/7 Environment, Primarily in night shifts.
- Should be residing within the transport coverage area even if coming on
their own
Desirable Qualifications:
- Should have at least 6 months of experience working in an International Call
Center in an inbound campaign
- Good customer service skills & should display good analytical abilities
- Prior knowledge of Credit Cards / Banking Domain will be an added benefit.
Candidate selection:
- Has to go through the HR round
- Should meet Operations person in 100% of the cases
- The client will take a final call post a Voice Assessment Criteria will be the voice
modulation, tone, fluency and comprehension of US accent
Job Responsibilities:
- Provide splendid customer services to customers in a friendly and courteous
manner at all times.
- Have sufficient knowledge about the products and services and respond to all
inquiries accordingly.
- Improve the Customers Experience with the Client Services by ensuring that
the Customers Issue is attended to promptly and all their concerns are resolved
without delay.
- Ensure that all the Company Policies and procedures, code of conduct and
regulatory guidelines are strictly complied to while servicing the customers.
- Provide Information to customers on their transactions and balance.
- Suggest effective ways through which the Client can promote its products and
services and increase customer satisfaction.
- Ensure that customers confidential information is properly protected and
only used for official purposes.
- Channel complex customer complaints and challenges to the right quarters for
effective resolution.
Required Knowledge and Skills:
- Effective listening skills demonstrated by the ability to listen to other
people talk without interruptions, understand them and then promise solutions
or make contributions based on points made.
- Strong communication skills characterized by excellent writing and speaking
skills.
- Must possess good multi-tasking skills.
- Should have good negotiation skills and be able to influence people.
- Ability to use computers efficiently and must learn how to use new
software/CRM.
- Must be patient and willing to help others in solving problems while
maintaining a positive attitude at all times.
- Must have a keen eye for detail and follow instructions.
Skill Set:
- good communication skills.
- Qualification: should be graduate.
- We prefer the candidate to join us in short notice.
- Fresher and exp may apply.