Appe Technology Solutions jobs - Customer Support

This position will be responsible for contributing, interacting and coordinating  with external & internal teams for functional and Technical requirements, provide responses to customer by acquiring the product expertise. 

Responsibilities:

• Coordinate day-to-day operations in the customer service department.
• Respond to escalations and support critical issues
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Stay informed on the latest industry techniques and methods.