Chanakya digital guru jobs - Customer Support Representative

Job Description:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and providing exceptional service to our clients. This position will also involve lead management and collaboration with our sales team to ensure seamless customer interactions.

Responsibilities:
1. Manage inbound and outbound customer calls, emails, and messages in a professional and timely manner.

2. Identify customer needs, clarify information, and provide solutions or alternatives.

3. Handle customer complaints and resolve issues promptly to ensure customer satisfaction.

4. Maintain accurate records of customer interactions and transactions using our CRM system.

5. Assist in lead management by qualifying leads and transferring them to the appropriate sales representatives.

6. Collaborate with the sales team to follow up on leads and provide support throughout the sales process.

7. Stay updated on product knowledge to effectively address customer inquiries and promote our products and services.

8. Escalate complex issues to the appropriate departments for resolution and follow up to ensure timely resolution.

9. Meet and exceed performance metrics including call handling time, customer satisfaction scores, and lead conversion rates.

10. Continuously seek opportunities for process improvement to enhance the customer experience.

Qualifications:
1. Previous experience in customer service or a related field preferred.

2. Excellent communication skills, both verbal and written.

3. Strong problem-solving abilities and a customer-focused mindset.

4. Ability to multitask and prioritize in a fast-paced environment.

5. Proficiency in using CRM systems and other customer support tools.

6. Team player with the ability to work collaboratively with colleagues across departments.

7. Adaptability and willingness to learn new processes and technologies.

8. High school diploma or equivalent; additional education or training in customer service is a plus.

Join our team and become a vital part of our customer support and lead management efforts. If you're passionate about delivering exceptional service and helping customers succeed, we want to hear from you! Apply now to embark on a rewarding career in customer support.